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Seasonal attractions face unique HR challenges: rapid hiring, short-term staff, high turnover, young workers, and intense peak seasons—all while staying compliant and operational. This session breaks down the core HR fundamentals every attraction needs with a packet of resources to utilize. Designed for owners, operators, and managers across Halloween, Christmas, and interactive entertainment, this seminar focuses on practical, repeatable HR practices that protect your business, support your team, and scale with your season. Attendees will learn how to: Identify the essential HR and payroll practices required for seasonal attractions Build a compliant hiring and onboarding process that works at scale Understand labor laws for minors, seasonal, and hourly workforces Handle employee relations issues quickly and appropriately during peak season Create simple, repeatable HR processes managers can actually follow Understand when to DIY HR tasks and when to seek outside support
Bio: Kelly Hookham, Society of Human Resources Management - Senior Certified Professional (SHRM-SCP), is an HR and workforce operations expert specializing in seasonal, high-volume, and experience-driven attractions. With a career spanning manufacturing, entertainment, events, and seasonal operations, Kelly brings a practical, no-nonsense approach to HR fundamentals that work in the real world—especially when your workforce scales fast, turns over quickly, and must stay compliant under pressure. Kelly has led and supported HR, payroll, and total rewards operations for organizations ranging from 100 to 25,000+ employees, with deep hands-on experience in employee relations, investigations, payroll compliance, onboarding, and workforce systems. She is known for helping operators translate complex HR requirements into clear, repeatable processes that supervisors and managers can actually use during peak seasons. At TransWorld, Kelly focuses on HR fundamentals for seasonal attractions—what you actually need to do, what you can simplify, and how to protect your business and your people while delivering unforgettable guest experiences. Kelly holds the SHRM-SCP certification, multiple HR specialty credentials, and is a trusted advisor to attraction owners, operators, and leadership teams nationwide.
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